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Frequently Asked Questions: Welcome


If you have a query, please have a look below at our our frequently asked questions. If you still cannot find what you're looking for, please head over to the 'contact' page or send an email to

~ Dispatch ~

All orders are usually dispatched within 3-5 working days. During busy periods please allow up to 7 working days.

Need an order urgently? Please upgrade postage to first class or recorded delivery 

~ Delivery UK ~

All items are sent via the Royal Mail by 2nd class post. Postal upgrades are available. Upgraded post options may require a signature.

Kate Boulton Ceramics are not responsible for any delay once dispatched. I can only advise customers of the timescales given by the Royal Mail.


Currently the website is set up to deliver to the UK only. However, if you would like to discuss international shipping, please contact me for prices (dependent on country/weight of order). 

~ Returns / Refunds ~

We do not offer returns or refunds unless proof of damage in transit is established. 

~ Bespoke Orders~

I am unable to offer bespoke ceramic pieces at present. However if you have a preferred style or size of ceramic artwork, please contact me directly to discuss. Not all products have been uploaded to the website and I may have suitable pieces available for you. 

~ Multiple Orders ~

If you are working on a project (such as designing a bathroom or kitchen splash back or creating a grouping of artwork to hang together), please contact me. I would be happy to send you images of grouped tiles or similar size/colour work to help you create exactly what you will love.  

Frequently Asked Questions: Text
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